Privacy Policy

This Privacy Policy describes how orphazchem collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly when you use our website and services related to the Torc Waterfall and Muckross Friars Glen hiking loop experience.

Information We Collect

We collect information to provide you with the best hiking experience and customer service. When you visit our website or book a hiking tour, we may collect:

• Personal details such as your name, email address, phone number, and date of birth
• Billing and payment information needed to process your booking
• Physical requirements and mobility information to ensure the hike is suitable for you
• Emergency contact details for your safety during the walking experience
• Usage data about how you interact with our website, including pages visited and time spent
• Device information such as browser type, operating system, and IP address
• Feedback and reviews about your hiking experience

How We Use Your Information

We use the information you provide for legitimate business purposes and to enhance your hiking experience. Specifically, we use your data to:

• Process and confirm your hiking tour bookings
• Provide customer support and respond to inquiries
• Send important updates about your scheduled hikes or any changes
• Assess your fitness level and any accessibility needs for the Killarney trails
• Improve our website functionality and user experience
• Send promotional communications about new hiking packages (with your consent)
• Comply with legal obligations and ensure safety protocols

We do not sell or rent your personal information to third parties. Your data is used solely to provide our hiking services and improve our offerings.

Your Privacy Rights

You have important rights regarding your personal information. Under data protection laws, you can:

• Request access to the personal data we hold about you
• Ask for corrections if your information is inaccurate or incomplete
• Request deletion of your data when it is no longer necessary
• Object to processing of your information for marketing purposes
• Request restriction of how we use your data
• Withdraw consent at any time without affecting previous processing
• Receive your data in a portable format for transfer to another service

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty days.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze how visitors use our website. Cookies are small files stored on your device that help us remember your preferences and improve our services. We use both essential cookies required for website functionality and optional cookies for analytics and marketing purposes.

Essential cookies are necessary for booking functions and security. Analytics cookies help us understand visitor behavior and improve our content. You can manage your cookie preferences through your browser settings or by consulting our separate Cookie Policy for detailed information about the cookies we use and how to control them.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Your data is encrypted during transmission and stored on secure servers with restricted access. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your login credentials confidential.

Third-Party Links

Our website may contain links to external websites and services, including tourism boards and accommodation providers in Killarney. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any external sites before providing your personal information. This Privacy Policy applies only to our website and services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be posted on this page with an updated last-modified date. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website constitutes acceptance of any updates.